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On demand webinar: Handling complaints about fundraising
1 November - 5 November
Though operational staff may deal with the day-to-day handling of complaints, ultimately, trustees are accountable for their charity’s actions and their responsibilities include addressing complaints and concerns about fundraising as set out in section 2 of the Code of Fundraising Practice. The code sets out the responsibilities that apply to fundraising carried out by charitable institutions and third-party fundraisers in the UK.
This video is designed to help charities understand how they should manage the handling of fundraising complaints and use learning from complaints to help them with future fundraising activity.